Day One Conference Programme

Our conference programme was carefully curated with expert speakers in the fields of hospitality, technology, economics and sustainability to help equip you with the insights and tools you need to make your hotel a success in 2024 and beyond. 


Day 1 - 11:00AM - 1:00PM

Registration opens for the Hotel Leadership Conference at 11AM. Please ensure you have your tickets ready to hand to collect your lanyard and receive the relevant information for a successful two days at the conference. 

Lunch and refreshments will also be available throughout this period for all in attendance. 


Day 1 - 12:45PM - 1:00PM

Join host of the conference, Peter Hancock, for an introduction to the two day event, including a viewing of our 2024 conference video. 

Opening Remarks

Day 1 - 1:00PM - 1:15PM

Chairman of the Master Innholders, Dan Rose-Bristow MI, kicks off the Hotel Leadership Conference with the opening remarks. 

Embracing Current Technology

Day 1 - 1:15PM - 2:00PM

Speakers: Jeremy White

There is a lot of technology out there that hotels can take advantage of - but what ones are actually worth pursuing and which ones actually have tangible benefits for hotels?

Jeremy White explores in his talk the current applications of technology such as virtual reality, augmented reality and artificial intelligence, as well as how hotel owners can make use of this technology in their own hotels today. 

A Futuristic Look at Hospitality & Tourism

Day 1 - 2:00PM - 2:45PM

Speakers: Ella Sy

Customer habits and expectations are always changing, meaning hotels need to keep up to date with what's expected in order to meet the current demand.

In her latest talk, Ella Sy takes a look at not just what the current trends are in hospitality and tourism, but also what hoteliers need to consider when looking to the future as well.



Day 1 - 2:45PM - 3:15PM

An opportunity to recharge and network with fellow delegates before presentations resume. 

Breaks will also provide the opportunity to meet and network with our much-valued sponsors. Their products and services have all been carefully selected for their relevance to the hotel sector.

Panel Discussion - A Hoteliers Perspective On The Guest Journey, Hospitality & Sustainability

Day 1 - 3:15PM - 4:00PM

Speakers: Naga Munchetty (Panel Chair)

Simon Bullingham, David Morgan Hewitt FIH MI, Sue Williams FIH MI 

Our panel of esteemed hoteliers and experts gather to discuss what direction the guest journey, sustainability and hospitality itself will be heading in the near future, as well as providing their own insights into how hoteliers can best prepare themselves for these changes. 

UK Hospitality Update

Day 1 - 4:00PM - 4:30PM

Speakers: Kate Nicholls OBE MI

Kate Nicholls OBE MI joins us to give an update from UKHospitality, as well as sharing her take on the future trends for our industry based on the latest UKHospitality findings. Kate will also be giving her predictions for the short term, helping hotels prepare for the short term in regards to recent government policy changes. 

Hotels in The Metaverse

Day 1 - 4:30PM - 5:00PM

Speakers: Timothy Griffin SJS

You've likely heard of it - but what exactly is the metaverse and how can hotels take advantage of it?

In this metaverse focused presentation, Timothy Griffin SJS gives an overview on just what exactly the metaverse is, how it works and how the virtual world can benefit the real life world of the hotelier.   

Champagne Taittinger Reception

Day 1 - 7:15PM - 7:45PM

An opportunity to relax with a glass of champagne from sponsors Champagne Taittinger while having the chance to network with fellow delegates before dinner commences.  

Gala Dinner

Day 1 - 7:45PM - 00:00AM

Enjoy a delicious gala dinner amongst peers as we celebrate into the night. The evening will also feature speeches from this year's Hotelier of the Year and GM of the Future. Delegates will also have the opportunity to try out our 360-degree video throughout the evening to capture special moments to help commemorate the event for all.

A cash bar will also be available after dinner for those wishing to continue to network.


Day 1 - 0:00PM - 00:30AM

The evening will conclude at midnight, allowing time for people to make any necessary arrangements for travel if required.

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