Frequently Asked Questions


Get all the answers you need about The Hotel Leadership Conference 2025 in our comprehensive frequently asked questions guide. 


What is the Hotel Leadership Conference 2025 about?

What do we mean when we talk about distilling excellence in our hotels? Is it through the exceptional customer service we provide our guests? The efficient operations through the day to day that ensures everything runs smoothly? Providing high-quality amenities that allow guests to relax and enjoy themselves completely? 

The truth is that it is a combination of all of the above - and much more. But where do we begin when it comes to distilling excellence in the hotel sector, and what more need to be done to ensure it remains a priority?

With two days of exciting speakers at the forefront of innovation from across both the hotel and tech industry, Distilling Excellence is the go-to event for hoteliers and industry leaders.

The upcoming conference serves as a platform for networking, knowledge sharing, and exploring innovative strategies to address current challenges and opportunities in the hotel industry.

When and where is the conference taking place?

The Hotel Leadership Conference 2025 will be taking place 20-21 January 2025 at Hilton London Bankside.

What time does the conference start?

Day one begins at 1pm.

Day two begins at 9am.

Click here to view the full conference programme and timings. 

Can I view a detailed schedule or agenda for the conference? 

The 2025 programme for the conference can be viewed here. 

Who are the keynote speakers? 

The 2025 speakers will be announced soon! Take a look at our 2024 speakers - the full list of speakers can be found here.

How do I purchase tickets for the Hotel Leadership Conference 2025?

Tickets are coming soon! 

How much are tickets for the Hotel Leadership Conference?  

Ticket prices will vary depending on whether you are hotelier, sponsor or supplier.  A full breakdown of prices will be avalaible soon. 

How do I register for the conference? 

Registration opens for the Hotel Leadership Conference on 20 January 2025 at 11am and closes at 1pm. Please ensure you have your tickets ready to hand to collect your lanyard and receive the relevant information for a successful two days at the conference. 

Can I register for the Hotel Leadership Conference on-site? 

All valid ticket holders must register upon arrival at the conference. Registration opens at 11am on 20 January 2025 and closes at 1pm. You must have previously purchased a ticket online in order to register. 

Who can I expect to meet at the conference? 

Alongside our diverse range of speakers across both days of the conference, attendees can meet and network with over 400 other hotel professionals, as well as our range of sponsors, carefully selected for their relevance for the hotel sector. 

Can I request an invoice or receipt for my ticket purchase? 

A digital receipt of your ticket will be sent to the email address you provided when purchasing your ticket. 

Can I request a refund of my ticket once purchased? 

Tickets purchased for the Hotel Leadership Conference are non-refundable.

Who should attend the Hotel Leadership Conference?

For those in leadership and management positions wanting to take their hotel to the next level the Hotel Leadership Conference gathers hoteliers from around the world to discuss the challenges and opportunities within in the hospitality industry.

Are early bird discounts available?

Limited 4 for 3 tickets are available for Master Innholders, St Julian Scholars and Aspiring Leaders.

If I book my ticket online, how do I collect my ticket?

After purchasing your tickets, you will receive an email with your online ticket confirmation. You do not need to print tickets out, you will only be required to show the digital confirmation when you arrive at the conference.

Where do I check in when arriving at the conference? 

If you are checking in for your hotel stay first, you will need to check in at the hotel check-in desk.

If you are registering for just the conference, there will be signage in the hotel to direct you to the plenary where the conference will be taking place.

If I lose my ticket, can I get a replacement?  

If you require another copy of your ticket please get in contact with us using the contact form on our ticketing page. 

Are dietary restrictions and preferences accommodated at the conference dinner?  

Yes, dietary requirements are accommodated. When booking tickets, please fill in the dietary requirement box.  

Are there sponsorship opportunities available for the Hotel Leadership Conference?

There are plenty of sponsorship opportunities, with a variety of sponsorship packages available to help enhance your presence and awareness at the conference, it's the perfect opportunity to ensure your brand is seen and heard among hundreds of hoteliers.

View and download our sponsorship opportunities programme on our Sponsors page.

How can companies become sponsors?

By supporting the Hotel Leadership Conference you are furthering the development of future hotel talent and professionalism within the industry. Our partners are key to our success and help us to deliver an outstanding conference attracting over 400 hotel professionals every year.

Our partnership categories provide industry supporters with a unique opportunity to meet hoteliers, promote their services and products and to connect with the industry. The funds raised for the conference also help us to give back to the education and development of aspiring leaders.

To find out how your business can sponsor the Hotel Leadership Conference, download our Sponsorship programme over on our Sponsors page or contact Mike Smith [email protected]

Where can I find information about exhibitors and sponsors? 

The full list of exhibitors and sponsors for the conference can be found here.

Are there networking opportunities or social events planned? 

Alongside the dinner taking place on the first night of the conference, there will be multiple breaks across the two days to allow delegates to recharge and network with fellow delegates before presentations resume.  

Will there be a conference dinner?

Yes, the conference ticket includes dinner on Day 1 at 7:45pm.

Is there a dress code for the conference?

Yes, the conference dress code is business attire.

Is there a dress code for the dinner?

Yes, the dinner dress code is black tie.

Will there be a copy of the presentations after?

Unfortunately we are unable to provide copies of speaker presentations after the conference.

Will there be Wi-Fi available for attendees at the conference venue?

Yes, there is free onsite Wi-Fi.

Who are the Master Innholders? 

The Master Innholders are a leading force within the hotel industry, publicly recognised as a standard-bearer for the industry offering career-changing training and support.  

It aims to influence standards and extend professionalism within the industry; to promote consideration, study, discussion and research in the areas affecting hotel management, including management development, training, education and recruitment. 

You can find out more about the Master Innholders here.  

How can I get in touch with the organisers of the Hotel Leadership Conference 2025?

For any enquiries, please contact [email protected]

Where can I find updates and announcements about the conference?

Keep up to date with the latest Hotel Leadership Conference via Instagram and LinkedIn and sign up for our newsletter to receive updates.